To make a booking, the Client must fill in all the required fields on online booking form. The Client must enter his/her information using Latin characters.
The Client must to type in or choose a place as his/her pick-up and drop-off locations.
It is necessary to choose a type of vehicle. The Client shall be aware that all children (regardless of their age) are counted as passengers and must have an individual seat.
It is required to enter the the contact information. The Client must be responsible for entering correct mobile phone number and must be in touch at the time of arrival.
In order to confirm the booking, Salamtk Car sends a Booking Confirmation to the Client’s Email address.
The Customer is responsible for accuracy of all of the travel details. The Client must check and ensure that all information he/she provides is correct and complete. In case of transfer failure due to incorrect data in the voucher (e.g., contact information, pickup time and place, child seat or child booster), no funds will be refunded to the Client. The Client shall also ensure that the local time in the country of transfer is entered.
In case of any emergency with regards to the bookings, the Client must inform the operation/dispatch team on the 24 hours whatsapp +971 55 228 8545
All orders must be cancelled no later than 24 hours before the time of the beginning of transfer. To cancel a booking, the Client should follow the booking link in the booking confirmation Email to cancel the order. you should call to City Guide operation/dispatch team (phone +971 6 747 0011 or mobile number +971 55 228 8545 ) or send an Email to email@example.com with booking details (booking number and the reason for cancellation).
Any changes (such as transfer date and time, destination, etc.) must be made no later than 24 hours before the transfer starts. To change a booking, the Client should call to City Guide operation/dispatch team (phone +971 6 747 0011 or mobile number +971 55 228 8545 ) or send an Email to firstname.lastname@example.org with booking details and all changes.
It is Client’s responsibility to contact the operation/dispatch team and inform them about the changes (changes in time or place, delayed flight, custom delay, etc.)
The Company shall charge the Client full amount in the case of:
The Client did not show up at the time and place of the transfer pick up area, where our chauffeur and the car are waiting.
Total standby for arrival up to 90 minutes in the airport area. But in the airport parking, only one hour. Above one hour will be charged extra.
For departures, 30 minutes waiting time (hotel, apartment, mall etc.). More than the waiting time mentioned, extra charges will apply.
Full amount will be deducted for last-minute cancellation, which is less than 12 hours before the transfer time. And 50% charge in case of 12 hours before the transfer time.
Amendments to the bookings must be done not less than 24 hours prior to the transfer time, charges may apply if changes are made in less than 24 hours.
The airport representative/driver must meet the Client in the pick-up location at the time specified in the booking. The airport representative will be holding a board with Client’s name on it.
The airport representative/driver will be waiting for Client for 90 minutes. If within this time the Client and the airport representative/driver fail to meet, the order shall be considered as no show. The full amount will be charged from the Client.
The operation/dispatch team may want to contact the Client by mobile phone prior to departure to clarify any important information.
If for some reason the operation/dispatch team cannot pick up the Client in time, the operation/dispatch team must inform the Client in advance.
The Client must be waiting for the airport representative/driver at the meeting point at the time specified in the booking.
The contact information of operation/dispatch team or airport representative will be sent with booking confirmation by email. The Customer is obliged to inform the operation/dispatch team about urgent changes (pick-up/drop-off time and location, flight delays, etc.).
If the airport representative/driver fails to show up in pick-up location at the time specified in the voucher within 15-20 minutes, the transfer shall be considered canceled. In order to receive a refund, the Client must prove that he/she was, in fact, waiting for his driver at the time and place specified in the booking. A picture of time board showing the current time and date will serve as an acceptable proof. The Customer must send an email with all the details (phone +971 6 747 0011 or mobile number +971 55 228 8545 ) or send an Email to email@example.com
The price of transfer displayed on our email after confirmation letter depends on chosen type of class and distance between departure and destination points.
In case of cancellation of the booking by the Client no later than 24 hours prior to the time of its start, the funds paid by the Client shall be returned by the Company within 7 (seven) days from the date of termination of obligations under the Agreement. The further transfer of the funds to the account of the card holder depends on the policy and efficiency of the servicing bank.
In case of cancellation of the booking by the Client within less than 24 hours prior to the time of its start, the funds paid by the Client as an advance payment shall be refunded by the Company minus the costs incurred by the Company in connection with the performance of obligations under this Agreement. The amount of expenses incurred by the Company in connection with the performance of obligations may be equal to 100% of the value of the transfer.
In case of cancellation of the booking by the Client in 12 hours before transfer starts, the half amount of the transfer fee wouldn’t be returned to the Client’s card.
In case of cancellation of the booking by the Client in less than 12 hours before transfer starts, the full amount of the transfer fee wouldn’t be returned to the Client’s card.
In the event of the occurrence of the Force Majeure circumstances that prevent the use of the Transfer, the full amount of the transfer fee would be returned to the Client card. The evidence of the occurrence of force majeure circumstances is the announcement in the media or other document confirming this fact. The presence of evidence is a mandatory requirement.
The circumstances of the Force Majeure include: natural phenomena (earthquakes, floods, tornadoes, landslides, volcanic eruptions, snow debris, and other natural disasters), the circumstances of public life (military actions, epidemics, large-scale strikes, revolutions, etc.), prohibitive measures of state bodies (prohibition of transportation, prohibition of trade due to the international sanctions, etc.).
If you make a payment for our services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Refunds can take up to 5-7 business days. It depends of the policy and efficiency of the servicing bank. All Refunds will be done only through the Original Mode of Payment.
The bank account details of the Company:: Bank: xxxxxxxxxxxxxxxx Account name: xxxxxxxxxxxxxxxxx Account Number: 00000000 IBAN: 00000000 Swift Code:0000000
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
The car.salamtk.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Smoking and drinking is prohibited in the vehicle. In case of violation, the driver has the right to stop the car and ask the Client to leave.
The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers is not allowed. In this case, the driver has the right to refuse service. If so, the full amount of the transfer fee wouldn’t be returned to the Client’s card.
Transportation of animals is regulated by the legislation. Any animal should be transported in a portable carrier and have medical certificates and other documents according to the legislation of the country visited.
In case of a law violation, your driver has a right to refuse to provide this transfer. The company-carrier can require compensation for any damage of the vehicle during the trip.
Client’s mobile phone (specified in the voucher) should be switched on upon arrival, as the airport representative or operation/dispatch team may want to contact Client.
In case of flight delay, the Customer must contact the airport representative or operation/dispatch team and report the delay. Most of the airport representatives are aware of changes as they normally monitor delays. However, a flight delay can result in the cancellation of the transfer. In this case, the airport representative or operation/dispatch team will call to inform the Client.